Burned out

I burned out today. I went to work this morning and about 10:30, I had enough. I was talking to this guy who had a problem with a business tax file. Of course, it's my job to figure out what they're saying and what exactly they need help fixing. Not my job to tell them what to put in and not my job to tell them where on the forms it should go. Sorry, but I just don't make enough money to take on that kind of liablity. But this guy wanted me to somehow magically see his tax forms on his computer without remoting in but he insist he had a problem.

 Since I couldn't remote in, I asked to duplicate what he has on his forms. He goes off on me like it was a waste of time and that duplicating doesn't work. Duplicating tax inputs is one of the things we do at work and we do it all the time. It's just funny that he's sitting there talking about how much time he spent on the return and he just wants to get it done and sent off. I tried to explain to him that duplicating helps to resolve issues quickly because then I can get a better idea of how to help him. What I really wanted to say was that if he was so concerned about wasting time, then why don't he stop wasting time blowing smoke at me and let me do my job. He hung up anyway and that was it for me. 

I realized how tired I was especially after I wrote about my extremely busy schedule last night. I left work early, went home and crashed on the couch and slept for a good 4 hours before going to pick up my kids from school. I know I seriously need sleep and it will come when school is done for me which is very soon. I know the feeling of having finished school will be great and I can reward myself then for having accomplished the goal but for now, this is what I have to deal with. 

I am seriously considering looking for another job though. Not sure if I like jobs where people think that they can get things done faster by yelling at you. 

Siska DeYoung